XL Casino Privacy Policy
This Privacy Policy explains how XL Casino may collect, use, store and protect personal information when players visit the website, create an account, log in, make payments, use casino services, contact support or manage account settings.
XL Casino services are operated by Broadway Gaming Ireland DF Limited, a company incorporated in the Republic of Ireland. Broadway Gaming Ireland DF Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 58267. The platform provides online gambling services for players aged 18 and over.
By using XL Casino, registering an account or accessing website services, the player confirms that this Privacy Policy has been read and understood. If the player does not agree with how personal data is handled, the website and account services should not be used.
Information XL Casino May Collect
XL Casino may collect personal information during registration, login, payment activity, account verification, support contact and website use. This information is needed to operate the account, provide gambling services, process payments and meet regulatory obligations.
The information may include personal details such as name, date of birth, residential address, email address, phone number and login credentials. The platform may also process account activity, game history, bonus use, payment records, deposits, withdrawal requests, responsible gambling settings and communication preferences.
For verification purposes, XL Casino may request documents such as photo ID, proof of address or evidence of payment ownership. Technical data may also be collected, including IP address, browser type, device data, session information, cookies, website usage and security logs.
How Personal Data Is Used
XL Casino may use personal data to create and manage player accounts, provide access to casino games, process deposits and withdrawals, apply account limits, confirm identity, prevent fraud and support safer gambling.
Personal data may also be used for customer support, complaint handling, account security, anti-money laundering checks, payment monitoring, bonus management, technical maintenance and legal compliance. Where marketing permission has been given, XL Casino may use contact details to send information about promotions, casino updates or account-specific offers.
The platform should not use personal information for unrelated purposes without a lawful basis or required consent.
KYC and Player Verification
As a UKGC-regulated gambling operator, XL Casino may need to verify a player’s age, identity, address and payment ownership. These checks help prevent underage gambling, fraud, account misuse and money laundering.
Verification may be requested during registration, before withdrawals, after payment changes or when account activity requires additional review. The player may need to provide a passport, driving licence, utility bill, bank statement or payment method proof.
Incorrect, expired, unclear or mismatched documents may delay account approval or withdrawal processing. Account details should match the information shown on verification documents.
Payment and Transaction Data
XL Casino may process payment information when players make deposits, request withdrawals or manage cashier activity. Payment data may include the selected payment method, transaction amount, payment status, deposit history, withdrawal history and payment provider response.
The payment method should belong to the registered account holder. If another person’s card, wallet or banking details are used, the transaction may be delayed, rejected or reviewed by the payments team.
Payment and transaction records may be retained to meet legal, tax, audit, fraud prevention and anti-money laundering requirements.
Cookies and Tracking
XL Casino may use cookies and similar technologies to operate the website, remember preferences, support login sessions, measure traffic and improve website performance.
Required cookies are needed for basic website functions such as navigation, account access and security. Functional cookies may remember user choices, including language or preference settings. Analytics cookies may help understand how visitors use the website. Advertising cookies may support campaign measurement and promotion tracking.
Players can manage cookies through browser settings or available cookie preference tools. Blocking some cookies may affect login, account features or website performance.
Marketing Preferences
XL Casino may send marketing communications only where allowed by law and where the player has accepted marketing preferences. These communications may include bonus updates, game information, promotional offers or account-specific messages.
The player can change marketing preferences through account settings, cookie preferences or support channels. Opting out of marketing does not stop essential service messages, such as account alerts, payment updates, verification requests, responsible gambling notices or legal communications.
Data Sharing
XL Casino may share personal data where necessary to provide services, protect accounts, process payments or comply with legal obligations. Data may be shared with payment providers, identity verification services, fraud prevention tools, game suppliers, hosting partners, analytics providers, customer support systems, professional advisers, regulators and law enforcement authorities.
Personal data should only be shared for legitimate operational, legal, security or regulatory purposes. Service providers should process player information under appropriate confidentiality and data protection requirements.
Data Security
XL Casino should use technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure systems, restricted access, encryption, monitoring tools and internal controls.
Players also have responsibility for account security. Login details should not be shared with anyone. A strong password should be used, and account access should be avoided on public Wi-Fi or shared devices. Players should log out after each session, especially when using the cashier or uploading documents.
Data Retention
XL Casino may retain personal data for as long as required to provide services, meet regulatory duties, process payments, prevent fraud, handle complaints and comply with gambling, tax and anti-money laundering obligations.
After account closure, some information may still need to be retained for a legally required period. This can include registration data, payment records, verification documents, account history and responsible gambling records.
Deletion requests may not be accepted where the operator is legally required to keep the information.
Player Rights
Players may have rights under applicable data protection laws. These may include the right to access personal data, correct inaccurate information, withdraw marketing consent, request restriction of processing, object to certain processing or request deletion where legally possible.
Some requests may require identity verification before they can be processed. Certain data may not be deleted immediately if retention is required by gambling regulation, anti-money laundering rules, tax law or dispute handling requirements.
Responsible Gambling and Player Protection
XL Casino encourages responsible gambling and supports player protection. Personal data may be used to apply safer gambling tools, financial limits, self-exclusion, account restrictions or risk monitoring where required.
Responsible gambling data may be processed to help protect players from harmful gambling behaviour and to meet UK regulatory obligations. The website also references safer gambling support and GamCare.
Third-Party Links
XL Casino may include links to external websites, including safer gambling organisations, support resources, affiliates or third-party service pages. External websites may have their own privacy policies, cookie rules and data handling practices.
XL Casino is not responsible for the privacy practices of external websites. Players should review third-party privacy information before submitting personal data outside the XL Casino website.
Contact and Help Center
Questions about this Privacy Policy, personal data, account information, cookie preferences or privacy rights can be directed through the XL Casino Help Center or official support channels available on the website.
When contacting support, the player should include the registered account email, the nature of the request and any relevant information needed to identify the account securely.